ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
Learn more

ITIL Key Capabilities

  • Support business outcomes
    Support business outcomes
  • Enable business change
    Enable business change
  • Manage risk in line with business needs
    Manage risk in line with business needs
  • Optimize customer experience
    Optimize customer experience
  • Show value for money
    Show value for money
  • Continually improve
    Continually improve
Download Key Benefits of ITIL (PDF - 892KB)

Using ITIL in Your Organization

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.

Find out more about ITIL

See How Others Have Used ITIL

Case Studies
 
LV=™ Video Case Study Industry
LV share the journey the company has been on over the last couple of years and how they are looking to continually improve in the future. Read
White Papers
 
An example ITIL®-based model for effective Service Integration and Management Industry
In this second White Paper Kevin describes one example model for effective SIAM. Read
Microsoft uses ITIL both as the basis for Microsoft Operations Framework, which is our structured approach to helping customers achieve IT operational excellence and in how we operate our own systems.
Rick Devenuti,
Corporate VP, Microsoft Services and IT

Find Your Nearest Training Provider

How to get Qualified in ITIL