ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
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ITIL Key Capabilities

  • Support business outcomes
    Support business outcomes
  • Enable business change
    Enable business change
  • Manage risk in line with business needs
    Manage risk in line with business needs
  • Optimize customer experience
    Optimize customer experience
  • Show value for money
    Show value for money
  • Continually improve
    Continually improve
Download Key Benefits of ITIL (PDF - 892KB)

Using ITIL in Your Organization

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.

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See How Others Have Used ITIL

Case Studies
Ho Chi Minh Securities Corporation: An ITIL® Case Study Industry
The IT Team at Vietnam-based professional securities brokerage and equity firm Ho Chi Minh Securities is responsible for supporting business-critical services within the company. By adopting ITIL, they have been able to ensure support of the organization's ambitious growth plans for expansion into new regions and service offerings. Read
White Papers
An example ITIL®-based model for effective Service Integration and Management Industry
In this second White Paper Kevin describes one example model for effective SIAM. Read
ITIL has long been recognized as the industry standard for ITSM. We were an early adopter and our delivery model has been based on ITIL since its inception. It has established consistency in terminology and processes throughout our operations.
Laura Jay,
Managed Operations Delivery Assurance, ATOS

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How to get Qualified in ITIL