ITIL Maturity Model

This is a paid-for subscription service that contains the full set of around 4,000 questions across the 30 questionnaires. The full self-assessment also provides:

• A detailed breakdown of what the maturity score means, including a description of the organization’s maturity level, the characteristics of that maturity level, and how the score could be improved
• The ability to save the results and track improvement
• A benchmarking facility. (This functionality will become available once enough data about the organization has been provided over the course of several assessments.)

Answering these questions will enable organizations to fully assess and understand in greater detail their maturity in relation to the ITIL processes and functions. They will also be able use the model to track their progress and plan for improvement.

Licensed assessors

To arrange an assessment of your organization, you can contact an AXELOS Consulting Partner. Please see the list on our AXELOS Consulting Partners page.

The high-level self-assessment is a free one-month trial subscription service and has a reduced set of questions for each process and function across the 30 questionnaires.

In total, each assessment consists of about 50 questions.

Using this model will provide an indication of an organizations’ process maturity overall and will give clear indications of areas of strength and weakness in application of the ITIL framework.

To set up your free trial for the High Level Self-Assessment Online Subscription contact:

tel: +44 (0) 1603 696016
email: [email protected]

Download the ITIL® Maturity Model and Self-assessment Service User Guide (PDF - 205KB)

Download the ITIL® Maturity Model (PDF - 124K)

To purchase the Full Self-Assessment service, visit the TSO Shop. Alternatively, AXELOS Consulting Partners qualify for an exclusive discount to subscribe for the ITIL Maturity Model Full Assessment Service. For more information, visit our AXELOS Consulting Partners page.

To set up your free trial of the High Level Self-Assessment Online Subscription contact:

tel: +44 (0) 1603 696016
email: [email protected]