ITIL® Publications

In our Publications section you can read reviews of ITIL publications that are based on the practical experience of the reviewers. They discuss what works well and potential areas for improvement.

ITIL Lifecycle Suite - Publication Review by Project Mentor, Shirley Lacy
ITIL Service Strategy - Publication Review by David Cannon
ITIL Service Design - Publication Review by Lou Hunnebeck
ITIL Service Operation - Publication Review by Randy Steinberg
ITIL Service Transition - Publication Review by Stuart Rance
ITIL Continual Service Improvement - Publication Review by Vernon Lloyd
Introduction to the ITIL Service Lifecycle, 'The Missing ITIL Manual You Always Wanted' – Publication Review by David Norfolk
Collaborative Consulting - Publication Review by Ivor Macfarlane