This report represents the findings of AXELOS' 2017 ITSM Benchmarking survey and provides insights into the market as it stands and how it is likely to develop. It is the first of its kind from AXELOS. Our aim is to produce an annual report on the status of the ITSM industry.
The Report covers:
- Aligning ITSM with the goals of the organization
- ITSM challenges in organizations
- Equipping for success
- Emerging practices.
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