AXELOS IT Service Management Benchmarking Report 2017


December 2017

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This report represents the findings of AXELOS' 2017 ITSM Benchmarking survey and provides insights into the market as it stands and how it is likely to develop. It is the first of its kind from AXELOS. Our aim is to produce an annual report on the status of the ITSM industry.

The Report covers:

  • Aligning ITSM with the goals of the organization
  • ITSM challenges in organizations
  • Equipping for success
  • Emerging practices.

To find out more, please log in to read the Executive Summary and to download the full report.

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Current rating: 4.8 (12 ratings)


9 Apr 2018 Shoen Yum
Alternate text
The report seems to be an outcome from surveying ITIL / ITSM professionals? Perhaps how management view ITSM would provide a balance perspective. Also, something about the software tools to help ITIL/ITSM practitioners wld be useful.
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