Bring your own device: Harnessing the opportunities and mitigating the risks using ITIL® and RESILIA™

Sharon Taylor

January 2016

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Organizations are slower than individuals when it comes to adopting new technology. This disparity in how quickly a business can adopt, prepare and deploy new technology in relation to its workforce has created the Bring Your Own Device (BYOD) phenomenon. This white paper examines the benefits and risks of BYOD for service management and the ITIL and RESILIA processes and control objectives for BYOD.

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