Collaborate: an ITIL® Guiding Principle Case Study

Kevin Toone

September 2016

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The Information Technology and Media Services department (ITMS) at De Montfort University used the Collaborate guiding principle when adopting ITIL to manage stakeholders and agree service improvements and requirements.

The department was also able to establish better collaboration internally, between ITMS stakeholders, users and service providers, which enabled the development of a new ITMS toolset.

Introduction
Adopting and adapting ITIL
Continual service improvement
Guiding principles
What are your recommended Best Practices
About AXELOS
Trade marks and statements
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