Collaborate: an ITIL® Guiding Principle Case Study

Kevin Toone

September 2016

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The Information Technology and Media Services department (ITMS) at De Montfort University used the Collaborate guiding principle when adopting ITIL to manage stakeholders and agree service improvements and requirements.

The department was also able to establish better collaboration internally, between ITMS stakeholders, users and service providers, which enabled the development of a new ITMS toolset.

NOTE: This case study is based on the Guiding Principles associated with the ITIL v3 Practitioner certification. To learn more about the application of the ITIL 4 Guiding Principles, see our White Paper ITIL Guiding Principles for Continual Improvement.

Adopting and adapting ITIL
Continual service improvement
Guiding principles
What are your recommended Best Practices
Trade marks and statements
Current rating: 3.7 (3 ratings)


23 Jan 2021 Nadim Ali
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It is interesting information. Thank YOU!
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