HBZS Mining Rescue Services: ITIL® In an SME Case Study

Tomáš Gurný

October 2015

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In this case study, Czech company HBZS Mining Rescue Services discusses how adopting and adapting ITIL® made their organization's activities and services more effective.

Introduction
Adopting and adapting ITIL
ITIL’s continuing use
What are your recommended Best Practices?
About AXELOS
Trade marks and statements
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