Nine principles of an ITSM professional

Pavel Demin

January 2018

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This paper lists the ITIL Practitioner Guiding Principles and describes their individual significance in helping understanding the ITIL framework and also for solving practical problems.

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Current rating: 4.9 (8 ratings)


8 Jun 2019 Tarun Lal
Alternate text
Well Documented and arranged,
If possible suggest a provision to compliment each of 9 points with some tangible artifacts
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