Observe directly: an ITIL® Guiding Principle

Haitham Hamza

September 2016

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This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within their ITIL Journey.

NOTE: This case study is based on the Guiding Principles associated with the ITIL v3 Practitioner certification. To learn more about the application of the ITIL 4 Guiding Principles, see our White Paper ITIL Guiding Principles for Continual Improvement.

Adopting and adapting ITIL
Continual service improvement
Guiding principles
What are your recommended Best Practices?
Trade marks and statements
Current rating: 4.3 (3 ratings)


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