Observe directly: an ITIL® Guiding Principle

September 2016

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This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within their ITIL Journey.

Introduction
Adopting and adapting ITIL
Continual service improvement
Guiding principles
What are your recommended Best Practices?
About AXELOS
Trade marks and statements
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