Progress Iteratively: an ITIL® Guiding Principle Case Study

Virginia Araujo

December 2016

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This case study describes how applying the ITIL Guiding Principle Progress iteratively helped with the internationalization of a large company of 40,000 employees when expanding into other countries.

NOTE: This case study is based on the Guiding Principles associated with the ITIL v3 Practitioner certification. To learn more about the application of the ITIL 4 Guiding Principles, see our White Paper ITIL Guiding Principles for Continual Improvement.

Adopting and adapting ITIL
Guiding principles
What are your recommended Best Practices?
Trade marks and statements
Current rating: 4.6 (9 ratings)


12 Mar 2017 JJ
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very practical tips and recommendations
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