The eight-field model White Paper

• Behaviour, IT Service Management (ITSM), ITIL, Learning, Skills, Training, Value

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The eight-field model can be used to scope and manage the return on value of a learning intervention or training initiative.

The eight-field model is based upon the ‘achtvelden model’ from Kessels and Smit. The description here uses different terminology to the original model. It also includes several changes which were made with the benefit of the experience of numerous ITSM improvement initiatives.

This paper examines and explains both sides of the model and its purpose.

Comments

3 Nov 2017 Caspar Miller

Brilliant. Managers and course participants alike learning from this white paper will make all the difference between a 'strategic asset' and applying the knowledge gained from a course to add value.
If [ITIL] is the solution, what is the problem?

23 May 2019 Roger Purdie

This paper also supports the premise that the selected trainer needs to have the skills to actually ask and elicit answers to those questions (pain points, different behaviour) in a consultative manner.

They must then manage the expectation of the audience, if any of the answers are not in line with the training; and for those that are continually refer back and confirm.

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