The eight-field model can be used to scope and manage the return on value of a learning intervention or training initiative.
The eight-field model is based upon the ‘achtvelden model’ from Kessels and Smit. The description here uses different terminology to the original model. It also includes several changes which were made with the benefit of the experience of numerous ITSM improvement initiatives.
This paper examines and explains both sides of the model and its purpose.
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