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The eight-field model White Paper

Paul Wilkinson

July 2017

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The eight-field model can be used to scope and manage the return on value of a learning intervention or training initiative.

The eight-field model is based upon the ‘achtvelden model’ from Kessels and Smit. The description here uses different terminology to the original model. It also includes several changes which were made with the benefit of the experience of numerous ITSM improvement initiatives.

This paper examines and explains both sides of the model and its purpose.

Current rating: 5 (2 ratings)

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Comments

3 Nov 2017 Caspar Miller
Alternate text
Brilliant. Managers and course participants alike learning from this white paper will make all the difference between a 'strategic asset' and applying the knowledge gained from a course to add value.
If [ITIL] is the solution, what is the problem?
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