Using ITIL® and PRINCE2® Together Case Study

AXELOS

August 2010

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Setting up service desks in offshore locations is big business. There are various drivers behind such efforts. Some are pure cost savings. Others are to attain quality improvements by leveraging superior language or business skills available in the new location. Some projects can be extremely emotive, and all are certainly challenging projects that need to be handled with care.

Introduction
PRINCE2 supporting ITIL
ITIL supporting PRINCE2
Weaknesses of combining PRINCE2 and ITIL
Conclusion
About the author
Acknowledgements
Trade marks and statements
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