Latest blogs from AXELOS

Herding Cats with PRINCE2®

  • 17 January 2017
  • Business solutions, Methodologies, PRINCE2, Processes, Project management, Stakeholder management
Herding Cats with PRINCE2®
Let me introduce myself - I’m Tom, a Project Manager. I recently started in my new role and my team are…well, they are a little hairier than I first expected.

PRINCE2® 2017 – tailored for a changing project management world

  • 09 January 2017
  • Best Practice, M_o_R, MSP, PRINCE2, Project management, Training
A new year often brings transition and new beginnings. And, in that spirit, we are bringing you a new PRINCE2.

Service Desk Improvment: Part 2

  • 09 January 2017
  • Customer experience, IT services, ITIL Practitioner, Service desk, Value
In his second blog post, Stuart Rance discusses how adopting ITIL Practitioner can help organizations provide self-service options which can...

Service Desk Improvement: Part 1

  • 06 January 2017
  • Customer engagement, IT services, ITIL Practitioner, Processes, Requirements, Service Desk
In the first of three blog posts, Stuart Rance describes how ITIL Practitioner can help organizations improve the management of their IT user...

ITIL Practitioner in the Spotlight at itSMF Estonia Annual Conference

  • 03 January 2017
  • Change management, Collaboration, Communication, Continual Service Improvement, Frameworks, IT Service Management (ITSM), ITIL Practitioner
The annual itSMF Estonia conference is now in its eleventh year. At this year's event, AXELOS' Kaimar Karu spoke about ITIL Practitioner...

Do businesses really need Business Relationship Managers?

  • 22 December 2016
  • Communication, Customer engagement, IT Service Management (ITSM), ITIL, Skills, Value
In this blog Senior Project Manager Adam McCullough, describes the benefits the role can bring to businesses, how it puts ITIL to good use and the...

PRINCE2® in marketing: benefits outside the PMO

  • 19 December 2016
  • Certifications, Methodologies, PRINCE2, PRINCE2 Agile, Project management, Strategic objectives
When organizations are not managing projects effectively, it means the value that should be delivered by projects suffers, and businesses&rsquo...

The modern service desk

  • 16 December 2016
  • Best practice, Customer experience, IT Service Management (ITSM), Processes, Service desk, Skills
These are exciting and pivotal times for the service desk. For those still struggling with their traditional IT service desks that might sound...

Improving company culture by introducing a new ITSM tool

  • 14 December 2016
  • IT Service Management (ITSM), IT Services, ITIL, Problem management, Processes, Requirements
Why is ITSM important to organizations? In the past, only large IT providers saw the benefit of adhering to ITSM standards and procedures. However,...

Leadership, management and governance: the need for best practices

  • 12 December 2016
  • Best Practice, Certifications, Frameworks, Governance, Leadership, Methologies, Training
What is the difference between leadership, management, and governance and why is it so important to distinguish between them?

Aligning DevOps and ITIL - second audio interview from the DevOps Enterprise Summit 2016

  • 09 December 2016
  • Capabilities, IT Service Management (ITSM), ITIL, Processes, Service Management, Value
Listen to the second audio discussion AXELOS recorded at the DevOps Enterprise Summit 2016 in San Francisco.
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