Latest blogs from AXELOS

What is programme management?

  • 20 March 2019
  • Benefits realization, Frameworks, MSP, Programme management, Stakeholder engagement, Strategy execution
What is programme management?
Today’s organizations are subject to continual change. MSP represents programme management best practice and helps deliver transformational change.

The problem of ITSM anti-practices: Part 2

  • 19 March 2019
  • Incident management, IT service management (ITSM), IT services, ITIL, Service management, Value
This post focuses on the weakness of workarounds, getting the value chain right and how ITIL can help eliminate ITSM anti-practices.

Beware - Disruptors at work in this area

  • 18 March 2019
  • Agile, AgileSHIFT, Business solutions, Collaboration, Customer experience, Stakeholder engagement, Value
Recently I had a fascinating meeting with the chief executive of a company who are due to disrupt an established market – this was going to...

Built on ITIL: training for transformation

  • 15 March 2019
  • Incident management, IT service management (ITSM), IT transformation, ITIL, Service catalogue, Service desk, Training
Training should be seen as part of the transformation process; an opportunity to teach people how to use a tool but also to understand the benefits...

The problem of ITSM anti-practices: Part 1

  • 13 March 2019
  • Best practice, IT service management (ITSM), IT services, ITIL, Service management, Vision
ITSM anti-practices are the bad practices that have become prevalent as organizations try to tackle service management challenges.

PRINCE2 Agile: meeting customer requirements; delivering the right product

  • 12 March 2019
  • Agile, Governance, PRINCE2, PRINCE2 Agile, Project management, Requirements, Skills
I’m often asked how to apply agile principles in project management to ensure customers get the end product they need.

A new approach to implementing ITSM

  • 11 March 2019
  • Digital transformation, IT service management (ITSM), IT services, ITIL, Service management, Value
Many ITSM professionals are unhappy with their IT service management tools. Why might this be?

ITIL 4 and cloud-based services

  • 06 March 2019
  • Cloud services, Digital transformation, IT service management (ITSM), IT services, ITIL, Processes
Have you noticed how the world of IT is changing in recent years?

MSP and PRINCE2: structure and seeing change more clearly

  • 05 March 2019
  • Certification, MSP, PRINCE2, Programme management, Project management, Strategic objectives
Here Andrea Vecchi recounts his learning and certification journey, including 12 months of studying and certifying in AXELOS best practice guidance.

ITIL 4 – Facts and Learning in Las Vegas

  • 04 March 2019
  • Best practice, Certification, Customer needs, IT service management (ITSM), IT services, ITIL, Value
There is a famous saying, that what happens in Vegas stays in Vegas, but I’m going to break the code here and share my views and feedback...

ITIL 4 and the co-creation of fast value

  • 01 March 2019
  • IT service management (ITSM), IT services, IT transformation, ITIL, Skills, Value
ITIL 4, the most recent ITIL update, aims to help organizations co-create value with their customers.
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