Latest blogs from AXELOS

How to plan for major incidents in ITSM

  • 17 August 2017
  • Business solutions, IT Service Management (ITSM), IT services, ITIL, Risk management, Stakeholder engagement
How to plan for major incidents in ITSM
Incident and problem management can be some of the most challenging and stressful aspects of ITSM. Here, Charlotte Morison gives her thoughts on how to plan and prepare for such scenarios.

From back office to strategic partner: how ITIL® is evolving in India

  • 15 August 2017
  • IT Service Management (ITSM), ITIL, ITIL Practitioner, Learning, Training, Value
Ten years ago, IT in India the “back office” of the world providing outsourced services in the form of Business Processing Outsourcing ...

The project manager as a coach - think about the GAME

  • 11 August 2017
  • Capabilities, Leadership, PRINCE2, Project management, Roles, Value
Measuring Goals, Ability, Management style and Environment enables the project manager to support their team and aid project success.

The value of ITIL® outside of IT

  • 09 August 2017
  • Continual Service Improvement (CSI), ITIL, Knowledge management, Processes, Service catalogue, Value
ITIL has plenty of value outside IT and many professionals are already taking full advantage of it. ITIL expert, Adam McCullough, explains what...

ITIL® Practitioner’s 9 Guiding Principles – part of my vision statement

  • 07 August 2017
  • Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL Foundation, ITIL Practitioner, Value, Vision
Certifying in ITIL Practitioner has been an opportunity for growth and understanding of how IT service management (ITSM) delivers value in the...

Telling the story of ITIL® for bids and tenders

  • 04 August 2017
  • Customer needs, IT Service Management (ITSM), ITIL, Learning, Training, Value
Showing how your organization uses ITIL can help you produce a compelling bid for new business or training and demonstrate how ITIL offers...

Are organizations failing to harness the value of project management?

  • 02 August 2017
  • PRINCE2, Project management, Project sponsor, Skills, Strategy execution, Value
Project management is under pressure – and organizations aren’t doing enough to get the most value from it.

Why ITIL® Practitioner is invaluable for small businesses

  • 31 July 2017
  • Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL Practitioner, Processes, Project management
The structuring principles of ITIL Practitioner were valuable for a project with a business which, though small in size, has ambitious plans for...

Business Service Management (BSM) and ITIL®: delivering value

  • 28 July 2017
  • ITIL, Leadership, Processes, Service catalogue, Service management, Value
Business service management (BSM) is about bringing value to a business through matching overall business objectives with IT.

What happens when your cyber-attack hits the headlines?

  • 26 July 2017
  • Cyber security, Cyber-attack, Processes, RESILIA, Threats, Vulnerability
AXELOS' ‘Cyber Stories from the Frontline’ bring to life the reality of cyber-crime for organizations today – and from the...

ITIL® Practitioner: a different way of thinking about ITSM

  • 24 July 2017
  • Collaboration, Customer engagement, IT Service Management (ITSM), ITIL Practitioner, Strategy execution, Value
IT Service Lead for Computacenter – and mentor for new ITSM graduate trainees – John Charalambous shares his experience of training in...
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