Latest blogs from AXELOS

ITIL Intermediate – Service Offerings and Agreements (SOA)

  • 17 May 2019
  • Certification, Cloud services, IT services, ITIL, Service desk, Service management, Value
ITIL Intermediate – Service Offerings and Agreements (SOA)
While working for NATO with responsibility for global service level agreements, ITIL’s Intermediate SOA module was essential.

ITIL 4: Connecting key concepts – Part 4

  • 16 May 2019
  • ITIL, ITIL 4, Service management
Part 4 of 4. Akshay Anand looks at the service value chain and service value streams.

ITIL 4: Connecting key concepts – Part 3

  • 16 May 2019
  • ITIL, ITIL 4, Service management
Part 3 of 4. In this blog we will be looking at the service value system of ITIL 4.

5 ways to keep learning

  • 15 May 2019
  • Certification, CPD, Learning, Professional development, Skills, Training
This week, we celebrate the annual Learning at Work Week, a national event that celebrates professional development and lifelong learning in the...

The Eurovision Song Contest - How to make it work using MSP

  • 14 May 2019
  • Best practice, Communication, Learning from experience, MSP, Programme management, Small projects, Stakeholder engagement
Perhaps this unusual annual event owes its success to being organized around a set of principles similar to those underpinning MSP?

Be a PRINCE2 champion

  • 10 May 2019
  • PRINCE2, PRINCE2 Agile, Project management, Roles, Skills, Value
What is a PRINCE2 Champion and what does that person bring to an organization?

ITIL Intermediate: Release, control, validation – many happy releases

  • 08 May 2019
  • Agile, DevOps, IT services, ITIL, Knowledge management, Service management
The major reason I think ITIL practitioners should be looking at the RCV module – is summarized in one word: DevOps.

ITIL 4: Connecting key concepts – Part 2

  • 30 April 2019
  • Customer engagement, Customer experience, IT service management (ITSM), ITIL, ITIL 4, Service management
In the second in our series of big-picture ITIL 4 blog posts we look at value for stakeholders, PESTLE and the four dimensions of service management.

ITIL 4: Connecting key concepts – Part 1

  • 30 April 2019
  • Customer engagement, Customer experience, IT service management (ITSM), ITIL, ITIL 4, Service management
In the first in our series of big-picture ITIL 4 blog posts we look at products, services and service relationships.

Why Agile leadership is needed now more than ever

  • 25 April 2019
  • Agile, Leadership, Management, PRINCE2, PRINCE2 Agile
Organizations are dealing with change at a massively accelerated pace. Few can escape this disruptive influence but many need to re-think how to...

ITIL Intermediate: a pathway to ITIL 4 – Continual Service Improvement

  • 23 April 2019
  • Certification, Continual Service Improvement (CSI), IT service management (ITSM), ITIL, Roles, Value
Continual service improvement (CSI) is something every business has to do, or you won’t survive.
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