Latest blogs from AXELOS

ITSM process improvement – does it all start with a big bang?

  • 27 September 2017
  • Agile, IT Service Management (ITSM), ITIL, Leadership, Processes, Service Management
You can see process improvement in ITSM as a big bang or adopt a slow and steady gradual approach depending on what you're improving.

ITIL and DevOps – better together

  • 22 September 2017
  • DevOps, Frameworks, Incident management, ITIL, Value
DevOps benefits from an ITIL® approach to support the service perspective and align IT with organizations' wider business to realize...

PRINCE2 2017 Update: balancing minimum requirements and tailoring

  • 20 September 2017
  • Best Practice, Governance, PRINCE2, Project management, Requirements, Small projects
As a PRINCE2® consultant, trainer and practitioner, what do I think of the PRINCE2 2017 update? The methodolgy has changed, but remains the...

ITIL Expert and ITIL Practitioner – partners in IT improvement

  • 18 September 2017
  • CPD, IT service management (ITSM), ITIL, Learning, Skills, Value
What should the future hold for ITSM professionals certified in ITIL® Foundation? If you’re anything like me, it holds ITIL® Expert...

ITSM and the customer: make a difference through services, not “framework hunting”

  • 15 September 2017
  • Agile, Continual Service Improvement (CSI), Customer engagement, DevOps, IT service management (ITSM), ITIL
IT and ITSM professionals need to focus on their customers and the services and value they provide, not the frameworks they use.

How communication helps change and project management success

  • 13 September 2017
  • Change management, Communication, MSP, Project management, Skills, Stakeholder engagement
Organizational and project change is difficult because – primarily – it involves humans who are programmed to like the status quo.

DevOps plus – delivering services not just products

  • 11 September 2017
  • Customer needs, DevOps, ITIL, Service management, Value
Delivering value to a customer doesn’t begin and end with a product and its features – it also requires service.

PRINCE2 2017 Update: bringing structure to project management

  • 08 September 2017
  • Agile, Certification, Communication, PRINCE2, Project management
Project manager Hannah Mason recently studied and certified in the latest versions of PRINCE2®. Here, she talks about the newly-updated...

Benefits realization and value management in project management

  • 06 September 2017
  • Methodologies, Project management, Requirements, Roles, Strategic objectives, Value
A Project Management 3.0 approach and change in project managers' roles and responsibilities is needed for project management to deliver...

What is Agile ITSM and what does it need to be successful?

  • 04 September 2017
  • Agile, Collaboration, Continual Service Improvement (CSI), DevOps, IT Service Management (ITSM), ITIL
Agile ITSM offers the best of both worlds by doing ITSM in a more agile-oriented way, but not closely following Scrum or other Agile methodologies.