Latest blogs from AXELOS

ITIL Practitioner: Ensuring projects are delivered with greater collaboration

  • 22 March 2016
  • Collaboration, Continual Service Improvement (CSI), IT Service Management (ITSM), IT transformation, ITIL, Stakeholder engagement
As part of our ITIL Practitioner Global Summit, Simone presented a session on Creative Solutions and Energetic Contributions. Watch the video below...

The service monitoring service – rounding it all up

  • 18 March 2016
  • Best Practice, Capabilities, Cloud services, IT Service Management (ITSM), IT Services, ITIL, Service Management
In my previous post in this series, I posed a question: “Can perfect monitoring still end in failure?” I hope that you have come to the...

Cyber security simulation: a crucial learning curve for organizations

  • 16 March 2016
  • Cyber resilience, Cyber-attack, Learning, RESILIA, Risk management, Vulnerability
Not for profit IT governance body, ISACA said in its ‘State of Cybersecurity’ report that 82% of board directors are either concerned...

A catalogue for change: using the service catalogue to improve public services

  • 14 March 2016
  • Best Practice, Frameworks, IT Service Management (ITSM), IT services, ITIL, Processes, Service catalogue
Almost all Government services in Estonia are online and, in fact, one of the hardest problems we face is not knowing how many services there...

What is required to change behaviour?

  • 11 March 2016
  • Behaviour, Change management, Frameworks, IT Service Management (ITSM), ITIL, Leadership, Service desk
Behaviour is a critical success factor in any organization and yet – traditionally – many frameworks such as ITIL, SCRUM or LEAN, fail...

Could you be a Business Relationship Manager?

  • 09 March 2016
  • Business information management, Capabilities, Collaboration, IT services, Requirements, Skills
Do you have what it takes to be a Business Relationship Manager (BRM)?

People lie at the heart of UK plc’s effective cyber resilience

  • 07 March 2016
  • Behaviour, Cyber resilience, Cyber-attack, Learning, RESILIA, Training
How well-prepared is the UK’s workforce for a cyber attack on the companies they work for?

Programmes: leadership and stakeholder management skills

  • 04 March 2016
  • Communication, Leadership, MSP, Programme management, Project and programme delivery, Skills, Stakeholder management
Typically, the scope and duration of programmes is significantly greater than that of a single project.

Cyber resilience: we need to talk about… your people

  • 02 March 2016
  • Cyber resilience, Cyber-attack, Information management, Processes, RESILIA, Risk management, Vulnerability
When thinking about cyber resilience, just how important do you believe the people in your organization are? All your people, from top to bottom?

ITIL Practitioner: the new stand-out certification

  • 29 February 2016
  • Capabilities, Certification, Continual Service Improvement (CSI), IT Service Management (ITSM), ITIL, Skills
Among the various certifications and courses I deliver training for, ITIL Practitioner stands out.
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