Latest blogs from AXELOS

PRINCE2 Agile - ATO views

  • 23 June 2015
  • Agile, Frameworks, PRINCE2 Agile, Project and programme management (PPM), Project Management, Training
While Scrum has become the standard for agile software product development, many Scrum users are demanding a kind of umbrella for managing more...

Making the Service Monitoring Service Viral

  • 17 June 2015
  • Best Practice, Change management, Change requests, Cloud Services, IT Service Management (ITSM), Processes
Earlier in the series, we discussed the importance of enabling features in our Service Monitoring Service that make the application teams want to...

Continual Service Improvement: The Six Steps to Success

  • 16 June 2015
  • Adopt and Adapt, Change Management, Continual Service Improvement (CSI), Frameworks, IT Service Management (ITSM), ITIL, Management, Vision
With Continual Service Improvement (CSI), the six step CSI model is my secret weapon to ensuring ITSM practitioners implement changes and service...

Cultural transformation and ITSM - the challenges are cultural and technical

  • 11 June 2015
  • Change management, IT Service Management (ITSM), Processes, Service Management
Every service management implementation is a cultural transformation. And culture change is an even bigger issue for senior management than it is...

Building cyber education for all

  • 28 May 2015
  • Behaviour, Communication, Cyber Resilience, Cyber-Attack, Management
When it comes to cyber resilience one thing is clear: companies are continuing to fail at gaining consistent and effective Board-level engagement.

Is it time to change Change Management?

  • 26 May 2015
  • Change Management, Change Requests, Collaboration, Methodologies
How do teams deliver better quality software or an IT solution at a pace that matches the needs of a business?

How to evaluate training and certification goals to fit your career and employer objectives

  • 20 May 2015
  • Career planning, CPD, IT Service Management (ITSM), Management, Roles, Skills, Training
When planning your ITSM career goals and trying to decide how to achieve them, one of the most important things a practitioner can do is an...

Building Trust in the Service Monitoring Service

  • 19 May 2015
  • Capabilities, Cloud Services, Customer Engagement, Customer Experience, IT Service Management (ITSM), Key performance indicators (KPIs), Processes
As we begin these next few blog posts on “Implementation”, it is important to look at the ground we have already covered.

Building the PRINCE2 Agile™ Exam

  • 14 May 2015
  • Agile, Examinations, PRINCE2, PRINCE2 Agile, Project and programme management (PPM), Project management, Qualifications
Developing materials for PRINCE2 Agile is a true milestone in the evolution of PRINCE2®.


  • 12 May 2015
  • Communication, Customer Experience, End-User Experience, ITIL, Service Desk, Service Management
It all started with a tweet and now I find myself debating Customer Experience (CX) on the AXELOS blog.
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