ITIL® Practitioner Guidance

ITIL® Practitioner Guidance

Book By AXELOS

5CPD Points
Description

ITIL® Practitioner Guidance is the essential reference text which accompanies AXELOS' ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.

This publication is also available in other formats from the TSO Shop

Details
Number of pages: 176
ISBN: 9780113314874
Dimensions: 215X280mm
Price: £60.00
Format: Book
Publication Date: 25 Jan 2016
Availability: In stock - 1-2 days
Reviews
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Sue Hayward 9 May 2016
Like many ITSM professionals I possess a full set of ITIL ® Service Lifecycle manuals – a great resource and valuable for answering the “what?” and “why?” questions – what has been missing is the answer to “how”. For anyone who has ITIL® Foundation, Practitioner guides them through adopting and adapting iTIL® to fit their organisational needs, by gaining an understanding of the guiding principles and adopting a CSI approach, understanding metrics and measurements, using communication effectively, and managing organisational change – vital for improving the culture around ITSM. The handbook has a very useful Toolkit section with template, plans and information, much of which would be useful to any ITSM professional, ITIL® focussed or not. It’s a fixture on my desk.
Aaron Davis 9 May 2016
self study guide ahead of the course
Tanya Hayes 3 November 2016
I really appreciate the practical guidance and tools provided with the manual particularly around OCM. It fills a number of gaps for me between the ITIL manuals and courses and actually implementing strategies on site.
Steve Levinson 19 November 2016
Excellent information provided; great Reporting tools; and the Tool kit is awesome