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ITIL® Practitioner Guidance
Book By AXELOS
Description
ITIL® Practitioner Guidance is the essential reference text which accompanies AXELOS' ITIL Practitioner certification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.
The main changes in the second impression include:
- Update to overall design and presentation
- Editorial corrections to improve overall readability in addition to improving the ease and accuracy of translation
- Revised Acknowledgements.
This publication is also available in other formats from the TSO Shop
Please note if you purchase a PDF version of this guidance, you will not be permitted to use it in an open book examination.
Details
Number of pages:
176
ISBN:
9780113314874
Dimensions:
215X280mm
Price:
£60.00
Format:
Book
Publication Date:
25 Jan 2016
Availability:
In stock - 1-2 days
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