ITIL® Practitioner Guidance

ITIL® Practitioner Guidance is the essential reference text which accompanies AXELOS' ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.

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AXELOS Members are entitled to a 30% discount from 01 July until 31 July 2017 when purchasing this title from the TSO Shop. See our Members' discount for AXELOS Publications page to get the discount code.

Markus Seiler 23 February 2016

Matt Trigg 9 March 2016

I passed the ITIL Practitioner Exam.

Sue Hayward 9 May 2016

Like many ITSM professionals I possess a full set of ITIL ® Service Lifecycle manuals – a great resource and valuable for answering the “what?” and “why?” questions – what has been missing is the answer to “how”. For anyone who has ITIL® Foundation, Practitioner guides them through adopting and adapting iTIL® to fit their organisational needs, by gaining an understanding of the guiding principles and adopting a CSI approach, understanding metrics and measurements, using communication effectively, and managing organisational change – vital for improving the culture around ITSM. The handbook has a very useful Toolkit section with template, plans and information, much of which would be useful to any ITSM professional, ITIL® focussed or not. It’s a fixture on my desk.

Aaron Davis 9 May 2016

self study guide ahead of the course

Marco_Re 6 July 2016

very helpfuland business oriented

Michael Bardeh 27 October 2016

Tanya Hayes 3 November 2016

I really appreciate the practical guidance and tools provided with the manual particularly around OCM. It fills a number of gaps for me between the ITIL manuals and courses and actually implementing strategies on site.

Steve Levinson 19 November 2016

Excellent information provided; great Reporting tools; and the Tool kit is awesome

Michael Martinez 5 December 2016

Zanoua Mamadou KONE 22 December 2016

Rui Soares 2 March 2017

Richard Handyside 7 April 2017

Very useful book and exam

Al 23 April 2017

Daniel Cirstoiu 20 May 2017

Shingo Kuramochi 23 May 2017

Shahid Imran 24 June 2017

Romina Lombardi 11 July 2017

Spiros 31 July 2017

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This publication is also available in other formats from the TSO Shop

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