ITIL® Service Operation

ITIL® Service Operation

Book By AXELOS

5CPD Points
Description

The ITIL Service Operation stage of the ITIL framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. ITIL Service Operation also includes the day-to-day management of technology needed to deliver and support services.

The efficient delivery of agreed services is essential to maintain business satisfaction and confidence in IT. It reduces the risk of service outages, and ensures that authorized levels of access are consistently available.

The guidance included in this publication describes the processes, technology, and activities required to deliver services, and also the people who control how practices are applied. It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.

This publication is also available in other formats from the TSO Shop

Details
Number of pages: 370
ISBN: 9780113313075
Dimensions: 215 x 280mm
Price: £85.00
Format: Book
Publication Date: 29 Jul 2011
Availability: In stock - 1-2 days
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