ITIL® Service Strategy

ITIL® Service Strategy

Book By AXELOS

5CPD Points
Description

ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results and achieves business goals.

The service strategy stage of the ITIL service lifecycle is crucial for defining an IT service strategy that operates effectively within its business context. Valuable on its own, ITIL Service Strategy will give even greater benefits when used as part of the fully integrated approach described by the other core publications within the ITIL lifecycle suite.

This publication represents the combined experience and knowledge of practitioners from across the world, offering a framework for quality IT services, together with the processes, functions and capabilities needed to support them.

This publication is also available in other formats from the TSO Shop

Details
Number of pages: 483
ISBN: 9780113313044
Dimensions: 215 x 280mm
Price: £85.00
Format: Book
Publication Date: 29 Jul 2011
Availability: In stock - 1-2 days
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